“Emotional Intelligence accounts for the difference in work performance above and beyond that explained by personality and IQ”
(Mayer, Salovey, 1997)
Understanding how Emotional Intelligence shapes and drives your decisions is the first step in learning how your thoughts and actions are formed.
Measuring your Emotional Intelligence gives you a rich insight into how your decisions and actions are driven, and how that impacts your work performance.
Developing your Emotional Intelligence opens the door to managing yourself, your relationship with others and the outcomes you deliver, more effectively.
Accelerating your Emotional Intelligence gives you the key to reaching a higher level of performance personally and professionally, and creating an environment around you that does the same for others. Studies have shown that leading with EQ delivers tangible results to individuals, teams and organisations.
Emotional Intelligence predicts success in the workplace. It is linked to sales performance, customer satisfaction, employee engagement, health and well-being, resilience, effective leadership and bottom-line results.
“No doubt emotional intelligence is more rare than book smarts. But my experience says it is actually more important in the making of a leader” Jack Welch, former CEO General Electric
Organisations such as: Sky, Boeing, Deloitte, Tesco, Grant Thornton, Johnson & Johnson, Mars, Fedex, HSBC, McDonalds among many others, have improved their leadership capabilities at all levels for the past 20 years.
Understanding the capacity of our Emotional Intelligence allows each one of us to be better in our respective roles, more impactful in our interactions and in positioning ourselves and others for success. EQ capacity must be explored where improvement is sought across any of these key elements, namely where you might wish to:
Lead more effectively – Understand your role and impact as a leader. Deciding on the type of leader you want to be and developing those competencies will propel your leadership to new heights.
Build collaborative relationships – Developing great relationships greatly enhances your success. Working well with others – colleagues, customers, suppliers or service providers ensures top class engagement at every stage of the business cycle.
Manage conflict and difficult emotions – Be able to confidently and assertively manage difficult situations towards positive outcomes. The ability to bounce back from set-backs, resolve conflict and address stressful situations with focus and control is how business results are delivered.
Lead with confidence – having a sense of your own strengths, being self-reliant, making good decisions, setting personal goals and becoming more self-aware are the key competencies of world class leadership.
Create an environment of success – An environment of optimism and resilience generates a sense of possibilities and creativity. Generating a culture of innovation and adaptability engages teams to give their best selves, to grow and develop personally and to contribute wholeheartedly to their organisational objectives.
Manage stress and build resilience – Understanding how stress is generated, what makes stress unhelpful and unhealthy and how to deal with the stressful elements of today’s worklife, helps to build greater leadership resilience. This, in turn, assists teams and the wider organisation to be more stress and burn-out resistant.